Cancellation Policy

At Kloschè, we understand that plans can change. This Cancellation Policy outlines the procedures and terms for canceling your order with us. We are committed to providing you with clear and transparent information regarding cancellations to ensure a smooth and hassle-free experience.

1. Cancellation Request

1.1. Request Submission

  • To request a cancellation, please contact our customer service team as soon as possible. You can reach us through the following methods:
  • Email: info@klosche.com
  • Phone: +91 76003 52200
  • Business Hours: Monday to Friday, 10:00 AM to 7:00 PM (IST)

1.2. Cancellation Timeframe

  • Cancellations must be requested within 24 hours of placing the order. Once an order has been processed or shipped, it cannot be canceled.
  • Orders that have already been dispatched or are in transit will be subject to our Return Policy rather than cancellation.

2. Refunds for Canceled Orders

2.1. Refund Process

  • If your cancellation request is approved, a full refund will be issued to the original payment method used for the purchase.
  • The refund process will begin once we have confirmed the cancellation request. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your bank or payment provider.

2.2. Refund Charges

  • Please note that any cancellations made outside the 24-hour window or after the order has been processed will be subject to our Return Policy and may incur additional charges.
  • For cancellations that are processed correctly within the stipulated timeframe, no additional charges will apply.

3. Special Cases

3.1. Custom or Personalized Orders

  • Custom or personalized orders cannot be canceled once production has started. These orders are non-refundable and non-returnable.
  • We will provide updates on the status of custom orders and ensure clear communication throughout the process.

3.2. Sale or Promotional Items

  • Items purchased during sales or promotions are subject to the same cancellation policy as regular purchases. However, additional terms may apply based on the specific promotion or sale conditions.

4. Contact Us

4.1. Contact Information

If you have any questions or concerns regarding our Cancellation Policy or need assistance with a cancellation request, please contact us:

Email: info@klosche.com
Phone: +91 76003 52200
Business Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST)